How better tech helps non-profits do better work

Throughout stay-at-home orders, investing in tech options grew to become vital for all organizations—particularly non-profits. Expertise shortly grew to become a pivotal a part of participating volunteers, and at the same time as some return to in-person participation, volunteers need non-profits to proceed to make use of tech instruments to streamline their work.

Actually, practically three in 5 Individuals (58 %) say they’re extra inclined to volunteer with non-profit organizations that provide higher expertise options for contributors to make use of whereas volunteering. If non-profits wish to improve involvement, higher tech may be the important thing.

Volunteers need higher tech options at non-profits

Boring and mind-numbing work is protecting individuals from volunteering. An estimated 148.8 million* Individuals (58 %) say they’d be inspired to volunteer if non-profit organizations had higher tech instruments for them to make use of whereas volunteering. This jumps as much as simply over two-thirds (68 %) amongst Individuals who’ve volunteered prior to now or are at present volunteering.

Backside line: volunteers wish to have an effect—not spend their time on information entry.


A couple of-third of Individuals plan to volunteer nearly 

Practically three in 5 Individuals (59 %) plan to volunteer with non-profit organizations in 2022—and greater than a 3rd (36 %) plan to take action nearly. 


This makes it much more essential for non-profits to meet up with tech options, particularly since that is one of many important causes individuals cite for not volunteering. 

Why Individuals do not volunteer

76 % of volunteers report dealing with points when volunteering at non-profits, and lots of of these points middle across the lack of effectivity. Listed below are the primary points Individuals have confronted whereas volunteering:  

  • Lack of communication, generally, from the group (27 %)

  • Lack of sources to seek out further volunteers (24 %)

  • Scheduling hassle (23 %)

  • Not getting clear steering on duties/obligations (22 %)

  • Spending time on repetitive duties (20 %)

  • Lack of expertise out there (20 %)

  • Lack of/poor onboarding (i.e., coaching volunteers on what to do) (20 %)


Non-profits are utilizing automation to streamline work and assist volunteers

Through the use of tech options to perform tedious duties, organizations can remedy lots of these points—and lots of non-profits are turning to automation to assist.

Zapier noticed an enormous improve in non-profits utilizing our automation software program from 2017 by 2021. This quantity continues to rise as non-profits see the advantages of utilizing tech to streamline operations and improve volunteer turnout. 


For instance, automation permits The Georgia Innocence Undertaking employees and volunteers to remain centered on their core mission—serving to individuals wrongfully convicted of crimes. “As a nonprofit, we all the time should try to do extra with much less, which implies that we’re consistently working up towards constraints of time and sources,” stated Operations Director Matt Holbrook.


By weaving automation all through their work processes, The Georgia Innocence Undertaking is creating programs that give employees house to litigate instances, increase funds, and maintain shoppers up to date with out having to spend time on fiddly, guide duties. 

This is what automation has allowed the Georgia Innocence Undertaking to get carried out: 

  • Course of and monitor 270 open information requests over ~2 years

  • Course of 830 intern candidates over ~2 years

  • Obtain and monitor 5,360 telephone calls over 4.5 years

  • Evaluate 628 job candidates for 14 completely different positions

  • Monitor 10,591.6 hours of volunteer/intern time over 3 years

  • Course of 2,400 expense information over 3 years

And so they’re not alone. Listed below are a couple of extra examples of how non-profits are utilizing automation to simplify communication, reduce repetitive duties, and customarily streamline their work:

  • Lasagna Mamas, a do-it-yourself meals supply non-profit, automated their complete onboarding course of, serving to them usher in over 15,000 volunteers throughout the nation.

  • StoryCorps, a non-profit that shares tales from individuals of all backgrounds, makes use of automation to create and replace buyer information based mostly on the place individuals have engaged. It is saved the group hours of tedious information entry each week.

  • Miracle Messages, a non-profit that reconnects households throughout the globe, has automated their complete operation, robotically assigning voicemails, emails, and different duties to their volunteers.

These non-profits perceive how essential it’s to undertake the correct tech instruments and streamline processes to make room for what actually issues: engaged on their mission.

Methodology: This survey was performed on-line inside the USA by The Harris Ballot on behalf of Zapier. It ran from October 28-November 1, 2021, amongst 2,035 U.S. adults ages 18 and older, amongst whom 1,192 have volunteered. This on-line survey is not based mostly on a chance pattern, and subsequently no estimate of theoretical sampling error could be calculated. For full survey methodology, together with weighting variables and subgroup pattern sizes, please contact Zapier. *Calculated utilizing US Census inhabitants estimate: 256,662,010 adults 18+ X .58 = 148,863,966 or roughly 148.8 million